Medical Network
This plan is a Preferred Provider Organization (PPO) and uses the First Health Network. As a selective consumer concerned with health care costs, it would benefit you through added discounts to visit providers who participate within the First Health Network for medical services. To find a network location near you, visit www.firsthealth.com. You may also call PAI at 1-866-798-0803
Prescription Drug Network
OptumRx is an independent company that provides pharmacy benefits on behalf of your plan. To find a network location near you, visit www.paisc.com, log in with your group number (on your ID card), then click on the OptumRx link. You may also call PAI at 1-866-798-0803.
Do I have to go to an in-network provider?
It is not required that you go to an in-network provider. If you choose a provider who participates in the PPO network, you receive two key advantages:
- PPO discount for all services.
- The provider will file the claim to the plan.
Member ID Cards
An ID card and confirmation of coverage letter will be mailed to your home address. If you do not receive these documents within 10 business days of your effective date, or have a change of address, please contact Customer Service at 1-866-798-0803. Present your ID card to the provider at the time of service. These ID cards are used for identification purposes and providers use them to verify eligibility status.